At HolidayCart LLC, we understand that travel plans can change unexpectedly. This Cancellation & Refund Policy explains the procedures, terms, and conditions that apply when you request a cancellation or refund for bookings made through our platform.

1. General Cancellation Guidelines

Cancellations must be requested directly through our customer service team by contacting [email protected] or calling our helpline as soon as you know your plans have changed.

Please note that cancellation policies vary depending on the airline, hotel, or travel service provider, as well as the fare or rate purchased. We recommend reviewing the specific terms associated with your booking at the time of purchase.

2. Airline Ticket Cancellations & Refunds

Non-Refundable Tickets: Most discounted or promotional airline tickets are non-refundable. If you cancel such tickets, you may forfeit the fare paid. However, you may be eligible for a credit voucher or partial refund depending on the airline’s policy.

Refundable Tickets: If your ticket is refundable, you may cancel and receive a refund minus any applicable airline cancellation fees and service charges.

Cancellation Fees: Airlines may charge cancellation or change fees that are separate from HolidayCart LLC’s service fees. These fees will be disclosed during booking and in your ticket terms.

3. Hotel Reservation Cancellations & Refunds

Hotel cancellation policies vary widely by property. Many hotels offer free cancellation up to a certain date before check-in, while some discounted rates are non-refundable.

Please carefully review the cancellation deadline and penalty information at the time of booking. If you cancel within the allowed period, a full refund will be issued. Late cancellations or no-shows may result in forfeiture of the deposit or full charge.

4. Refund Processing Time

Once your cancellation request is approved and confirmed by the supplier (airline, hotel, etc.), refunds will be processed back to the original payment method used for the booking.

Please note that refund processing times vary depending on the supplier and payment provider and may take anywhere from 7 to 30 business days.

5. HolidayCart LLC Service Fees

Service fees charged by HolidayCart LLC for bookings and changes are generally non-refundable unless otherwise specified. Any refunds issued by suppliers will not include these fees.

6. Special Circumstances and Exceptions

In cases of emergency, natural disasters, government travel restrictions, or airline schedule changes, we will work with you to find the best possible resolution, which may include rebooking or refunds in accordance with supplier policies.

We encourage you to contact our support team immediately in such situations.

7. How to Request a Cancellation or Refund

To initiate a cancellation or refund request, please:

• Contact our Customer Support at [email protected]
• Provide your booking reference number, passenger or guest name, and reason for cancellation
• Attach any relevant documents such as tickets or booking confirmations

8. Important Notes

• All cancellations and refunds are subject to supplier approval and their respective policies.
• We strongly recommend purchasing travel insurance to protect against unexpected cancellations or interruptions.
• Once a ticket is issued or a hotel reservation is confirmed, changes or cancellations may incur fees or fare differences.

9. Contact Us

Our customer care team is here to assist you throughout the cancellation and refund process. For any questions or assistance, please reach out to:

• Email: [email protected]
• Phone: Refer to our Contact Us page for the latest phone numbers and hours.